Help Topics

How can I register on

Registration on matrimonials is FREE. Fill out the required information in the Registration Form as accurately as possible and click on the 'Submit' button.  Register Now with and create your Profile.

Can I specify more than one email while registering with
No. You may specify only one email while registering. You can however change your email address later if you wish

My Religion/Caste/Mother tongue/Profession is not listed in the Registration form. What should I do?
it is possible that your particular religion / caste, mother tongue, education, profession etc may not be represented here. you can send an email to support@ clearly listing the new addition you would like us to make to the Registration form. we will try our best to ensure your suggestion does in next updates.

Advantage of verifying phone numbers
Verifying your phone number helps you get more responses, since it builds trust, and adds authenticity to your Profile.

Profile ID? Is it important?
A Profile ID is automatically generated by and uniquely identifies your Profile on Every Member of has a unique Profile ID. Other Members can also search for your Profile using the Profile ID search feature.

How do I edit my Profile?
Click here to Edit Profile. You can also access this page by clicking on ‘Edit my profile’ on member dashboard page.

Can I hide my profile temporarily?
Yes you can. To hide your Profile,
go to the Privacy Settings and click on the Hide radial butto.

Partner Preferences
Partner Preferences tells us more about the kind of partner you are looking for and helps suggest better matching Profiles for you.

If you have forgotten your password?
We can send it to you via email.  Click here and enter your email; you will receive your Login and Password credentials immediately.

How to change your Profile password?
Click here to visit the ‘My Profile Settings’ page and change your password.

Is it necessary to add a photo to my Profile? How can I add photos?
Our statistics show that adding a photo to your Profile increases the number of times your Profile is viewed, by upto 7 times. You are also likely to receive 10 times as many responses if you add a Profile photo. You can add upto 20 photos to your Profile. Click here to add photos to your Profile. it is absolutely safe to add Photos to your Profile.

While uploading my photograph, I saw an error message that the image must be in jpg, gif, bmp, tiff or png format, what does this mean?
Jpg, gif, png and png are the most popular digital image formats on the internet. accepts only these image formats for Profile photos

How to Remove profile picture?
Go to your My Photos page and use the delete function on the photo that you want to remove.

Uploaded photos not appearing on my Profile?
We arescreens all photos uploaded by Members to ensure that these photos are genuine or not.  It takes us up to 24 hours to screen your photos, during which period your photos will not be visible.

Photo Privacy Settings:
Privacy options of 'Password Protection' and 'Photo Visible to Contacted and Accepted Members' are available on
Click here to change your Photo Privacy settings.

Search options:
you can use any of the following Serch options:

Basic Search allows you to search for Profiles as per basic criteria like age, height, marital status, religion, location, etc.  Advanced Search option gives you more detailed search options. The additional search options include education, profession, skin tone, manglik status, etc.

Profile ID search to locate particular Members on
Refine Search’ option appears on the left of your page after you have performed a search. The Refine Search feature allows you to drill down and filter your results based on photo availability, marital status, mother tongue, religion, country, state, city, education, profession and more.

Shortlist Profiles
If you like a Member’s Profile, you contact the Member immediately by Expressing Interest. In case you want to decide later, you can add these Members to a ‘Shortlist’. You can revisit these Profiles by visiting the Shortlists page and decide to Express Interest later.
You can create upto 10 Shortlists.

How can I contact other Members
Contacting Members on is FREE. You can contact Members that you like by Expressing Interest in their Profiles. These Members will receive an Interest from you, in their Inbox and will additionally receive a notification as well. These Members can choose to respond to your Interest by Accepting or Declining it.

Request Contact Details
The "Request Contact Details" feature allows you to request contact details of Members who have either not entered contact details or have selected not to display their contact details to Premium Members. To use this feature:

Login to
If a Member has not Verified his / her phone number Click on the "Request Phone Number" link on a Member's Profile page. This Request will appear in the other Member’s Inbox and he/she can choose to approve your Request by Verifying his / her contact details.
If the Member approves your Request, you will receive an email confirming that the Member has Verified his/her contact details. Similarly, if the Member requests your Contact Details, this Request will appear in your Inbox under the ‘Requests’ tab.

What is the Block/UnBlock Member feature?
You can choose to Block Members if you do not wish them to view your Profile or contact you on This Member will not be shown again to you and his/her Profile can be accessed from your Blocked Members list. If you change your mind, you can Unblock this Member.

How to Purchase /renew / upgrade my Membership?
Click here to view our Membership options and select one to Upgrade!

Accepted Payment Methods offers you wide-ranging easy payment options -Online Options
Credit cards: We accept leading all Master and Visa credit cards. You can use your credit card to make a payment online.
Debit Card:  We accept Visa Debit Cards. We would like to caution you that some banks that issue Debit Cards do not allow
online Debit Card payments. So please check with your bank.
Net banking: You can pay us via the net banking service of leading Indian banks. Citibank, ICICI Bank, HDFC Bank, AXIS Bank e.t.c..

What is an Order ID?
The Order ID uniquely identifies the order placed by you. After you are given the Order ID, be sure to make a note of it and save it for later reference. When you correspond with the Customer Relations team at, your Order ID will help the team to quickly track your order details.

How long does it take to activate my subscription after  place an order?
If you pay for the order using a credit card, then the account is activated within 24 hours.

I have already made a payment, but my Premium Membership is not yet active. Why?
you have made an online payment using your credit card, and your account is still not active, it is possible that we might require some more information from you. Also, sometimes it takes upto 12 hours for the payment notification to reach us. We will notify you via email, once we receive the payment and activate your Premium Membership.  
Are you facing an error while using
We are sorry that you are facing an error while trying to use our services. We urge you to report this error to our Customer Relations team.